FAQ

Frequently asked questions

Short answers with links to the longer docs. Missing something? Ask us.

Plans & billing

Is there a free plan?

Yes. The free plan includes one creator profile, one community, one game server, three connected accounts and a monthly AI allowance, with a transaction fee on store sales. No card is required to start. See pricing.

How do transaction fees work?

Store sales run through Stripe Checkout. Stripe charges its own processing fee; the platform fee for your plan is applied on top and shown on every order. Paid plans lower the fee.

Can I cancel or change plans?

At any time from your workspace settings. Limits change immediately; nothing you created is deleted when you downgrade, but you may not be able to add more until you are within the new limits.

Store & payments

When does a buyer get their perk?

When Stripe confirms the payment by webhook — usually within seconds of checkout. The order is marked paid, an entitlement is created and delivery to Discord or your FiveM server starts immediately. If a member has not linked Discord yet, delivery waits and retries.

What happens on a refund or chargeback?

The order is marked refunded or disputed, the entitlement is revoked and the perk is removed (Discord role, FiveM group). You can also refund from the order page, which calls Stripe and revokes in one step.

Do you support subscriptions?

Yes, through Stripe Billing. Renewals, failed payments and cancellations arrive as webhooks and update the entitlement; subscribers can manage cards and cancel in the Stripe customer portal.

FiveM

Do I have to change my server framework?

No. The resource works with plain ACE permissions and has small adapters for ESX and QBCore for character and job info. It never blocks the game thread and uses an API key from a convar, not hard-coded in the script.

Are player locations shown publicly?

Never by default. Players opt in to the player list; the public map shows aggregated zone counts with a minimum threshold; exact positions are admin-only and only if the server enables it.

How is priority queue applied exactly once?

The resource polls pending entitlements and acknowledges each by id after applying it. A grant that has been acknowledged is never sent again, even if the server restarts.

Social platforms

Why can't I post to Instagram, TikTok or X yet?

Those platforms require app review, business accounts or paid API tiers before posting works for every user. The connectors are built and gated behind feature flags; the social docs list what each platform requires. Twitch, YouTube, Discord and KICK need no review.

Do you store my passwords for other platforms?

No. You connect through each platform's OAuth screen; we store the resulting tokens encrypted at rest and only request the scopes a feature uses. Disconnecting deletes the tokens.

How does going live get detected?

Twitch can push a webhook the moment you go live (EventSub); YouTube and KICK are polled every two minutes. A manual override on your profile is never cleared by the poller.

Privacy & verification

What do you store for age or identity verification?

Only the outcome: a status, a timestamp, the provider name and its reference id. No document images, document numbers, dates of birth or selfies — ever.

Can I export or delete my data?

Yes, from your account page. Deleting a connected account removes its tokens immediately.

Sponsorships

How do sponsor overlays work?

A browser source in OBS rotates approved creatives from campaigns you have opted into. Impressions count only while the overlay is actually shown; brands see per-creator reporting with tracked links, QR scans and promo-code conversions.

How do creators get paid?

Earnings accrue in a ledger per creator and are paid out through Stripe Connect (Express) once the creator completes onboarding, or recorded manually by the workspace.